When a Return or Exchange Is Accepted
Returns and exchanges are accepted only for damaged, defective, or incorrect products. We are unable to accept returns for change of mind, fit preference, or minor variations natural to hand-finished jewellery.
Refund, Return & Exchange Policy
Every piece is checked by hand before it leaves us. In the rare case that something reaches you damaged, defective or incorrect, here is exactly how we make it right.
Unboxing Video Is Mandatory
An unboxing video is mandatory for any return or exchange request. The video must be:
- Clear and continuous, recorded while opening the parcel
- Showing the sealed package and the shipping label
- Showing the product inside as it is revealed
Requests without a complete unboxing video cannot be processed.
How to Raise a Request
Contact us with your order details and the complete unboxing video at houseofshyme@gmail.com, or on +91 70001 70220 / +91 83198 60879. Once verified, our team will guide you through the return or exchange process step by step.
Order Cancellations
Order cancellations are only possible before the order has been dispatched. Once the parcel has been shipped, cancellation may not be possible.
Refunds
Refunds, once approved, are processed back to the original payment method within a reasonable timeframe — typically 7–10 business days, depending on your bank or payment provider.
Contact for all return and refund queries: houseofshyme@gmail.com or +91 70001 70220 / +91 83198 60879.