Question 1

How long does shipping take?

Accepted Answer

Orders are usually delivered within 15–20 working days after the order is confirmed. Delivery time may vary depending on your location. Once your order is dispatched, you will receive the tracking details.

Question 2

What material is your jewellery made of?

Accepted Answer

Our jewellery is fashion jewellery with an anti-tarnish finish and 9K gold plating. It is not real solid gold. We focus on offering good-quality, stylish pieces that are made to be enjoyed and cared for.

Question 3

Is your jewellery anti-tarnish?

Accepted Answer

Yes, our jewellery comes with an anti-tarnish finish. However, proper care is important to maintain its shine. We recommend keeping your jewellery away from water, perfume, sweat, chemicals and moisture when possible.

Question 4

Do you accept returns or exchanges?

Accepted Answer

Yes, returns/exchanges may be accepted for damaged, defective or incorrect products, subject to our return policy.

Question 5

What is required to request a return?

Accepted Answer

For any return or exchange request, an unboxing video is mandatory. Please record a clear, continuous video while opening your parcel, showing the package, shipping label and the jewellery/product inside. This helps us verify any damage, missing items or incorrect products and allows us to assist you quickly.

Question 6

What if I receive a damaged or incorrect product?

Accepted Answer

Please contact us as soon as possible with your order details and the complete unboxing video. Once the issue is verified, our team will guide you through the return/exchange process.

Question 7

Can I cancel my order?

Accepted Answer

Order cancellations are only possible before the order has been dispatched. Once an order has been shipped, cancellation may not be possible.

Question 8

How should I take care of my jewellery?

Accepted Answer

To keep your jewellery looking beautiful for longer: avoid contact with water and moisture; apply perfume, lotion and other beauty products before wearing your jewellery; avoid direct contact with sweat and chemicals; store each piece separately in a dry place; keep your jewellery in its pouch or box when not in use.

Question 9

Do you have a physical store?

Accepted Answer

Currently, House of Shyme is available online only. You can explore our collections and place your order through our website.

Question 10

Where can I follow House of Shyme?

Accepted Answer

Follow us on our social media pages for new launches, styling inspiration, offers and updates. Instagram: @houseof_shyme

Question 11

How can I contact you?

Accepted Answer

For any questions regarding your order, products, returns or general queries, you can contact us through our social media DMs or the contact details provided on our website.

Frequently Asked Questions

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